Shipping & Returns

When will I receive my order?

As we are still building our business, please allow 7-15 business days after shipment for your package to arrive. After your order processes, you will receive an email with your order confirmation. Once your package ships, you will receive a separate email with tracking information.

 

Do you ship internationally?

Unfortunately, we currently only ship to locations within the US.

 

What are your shipping costs?

Shipping and handling is $4.95 for orders under $39. We offer free shipping on all orders above $39.

 

How can I change my shipping address?

If you contact us within a few hours after placing your order we will do out best to change your address. Unfortunately once your order is processed, we cannot change your address.

 

How can I cancel my order?

Unfortunately once your order is processed it cannot be cancelled as it’s already on its way to being shipped. If your order is processed and on its way to you and you’d like to return it, you can email us at support@shopsaddlewise.com.

 

Can I return my order for a refund?

You can return unused product in its original packaging within 30 days of receiving it. Please email support@shopsaddlewise.com and provide your full name, order number and reason for your return and we’d be happy to assist you.